Refund policy

30-Day Worry-Free Returns

You may return items within 30 calendar days of delivery—even if they have been opened and tested.
· Condition: Both unopened and opened items are eligible for return, provided the product has not been used significantly beyond a reasonable test amount (no more than 5% of the bottle consumed).
· Refund Amount: We offer a full refund of the item price.
· Shipping Costs: We will refund your original shipping cost. However, you are responsible for the return shipping fees.

How to Initiate a Return?

To start a return, contact Customer Care immediately at support@soloenibiza.com. We’ll guide you through the process.

Requirements for Approval:

· Photos Required: You must provide photos of the actual item(s) and the original packaging for our review.

· Packaging: Items must be returned in their original brand box and protective outer packaging to prevent damage during transit.

· Hazardous Materials Notice: Due to safety regulations, perfume returns must be shipped via Ground Transportation. Please do not use air shipping methods.


What do I do if I received the wrong item, damaged, or defective items?

If your item arrives damaged, leaking, or if you received the wrong product, please contact us within 30 days of delivery with the following:

· Photos/Video of the affected item showing the defect or leak.

· Photos of the outer shipping box and the shipping label.

For verified shipping damage or fulfillment errors, we will provide a free replacement or a full refund (including all shipping costs).

    Can I cancel my order once it's been placed?

    Yes, of course. Please contact us via live chat or email (support@soloenibiza.com). 

    Can I exchange my products?

    We’re happy to help with exchanges! If your item is unopened and unused, you may request an exchange within 30 days of delivery. Simply contact us with:

    • The item(s) you’d like to return
    • The replacement item(s) you prefer
    Please note: Return shipping costs are the customer’s responsibility. Need help? Reach out to our support team (support@soloenibiza.com) — we’ll guide you through the process!

     

    Refund Processing Time

    Once your return arrives at our warehouse and passes inspection, refunds will be processed back to your original payment method within 3-7 business days.
    Return Address:
    SOLO - Returns Department
    2660 East 37th Street
    Vernon, CA 90058
    United States