Shipping policy
How long does it take for an order to be processed and shipped?
Orders placed before 2:00 PM (GMT-8) will be processed the same business day. Orders placed after 2:00 PM (GMT-8) will be processed on the next business day.
Order Processing Time: 2–4 business days after order confirmation
Transit Time (Standard Shipping): 3–8 business days depending on destination
Estimated Total Delivery Time: Typically 5–12 business days from the date of order
Once shipped, you will receive an email with your tracking link (USPS or GOFO). Tracking updates may take 1–3 business days to appear in the carrier’s system.
If tracking hasn’t updated after 5 business days, please contact support@soloenibiza.com for assistance. Delivery estimates exclude weekends, holidays, and delays caused by carriers, weather, or peak-season volume.
Where do you ship from?
We're an American company, and we ship from the USA. Due to federal safety regulations regarding alcohol-based products (perfumes), these items must be transported via Ground Shipping only. Therefore, we currently only ship within the 48 contiguous United States and Puerto Rico. We are unable to ship to Alaska, Hawaii, APO/FPO/DPO addresses, or other U.S. territories at this time.
Do you offer free shipping?
Yes. We offer free shipping for orders over US$18. If discounts reduce your subtotal below $18, a $4.90 standard shipping fee will apply.
How can I track my order?
You'll automatically receive tracking information via email once shipped. Click the provided link for real-time updates. For any issues, please contact our customer service team at support@soloenibiza.com.
Can I change the shipping address after placing an order?
Please double-check your shipping address and order details before completing your purchase. Once your order has been confirmed, it automatically enters our fulfillment queue for fast processing.
You may request an address change within 1 hour after placing your order by emailing support@soloenibiza.com.
After this 1-hour window, any approved address change will incur a re-shipment fee equal to the original shipping cost. This change will delay delivery by an estimated 24–48 hours.
We will always do our best to accommodate change or cancellation requests made promptly, but we cannot guarantee modifications once processing has begun. Discounts cannot be applied retroactively after order confirmation.
Can I change the delivery address after my order has shipped?
Unfortunately, we’re unable to change the delivery address once your order is in transit. If your address is incorrect, contact us immediately at support@soloenibiza.com for guidance on next steps.
My package shows as delivered, but I haven’t received it. What should I do?
If your tracking shows “Delivered” but you haven’t received your package:
Check nearby areas, mailrooms, or with neighbors.
Wait 1–2 additional business days (sometimes packages are scanned early).
If still missing, contact support@soloenibiza.com. We will initiate a carrier investigation within 5 business days. If the carrier confirms the package was lost, we will resend or refund your order.